Shipping policy
Order Processing
Thank you for shopping with Colossea Cotton.
All orders are processed within 1–5 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
During peak seasons, holidays, or promotional periods, processing times may be slightly extended.
Shipping Times
Estimated delivery times vary depending on the destination:
- United States: 5–12 business days
- Canada: 7–15 business days
- United Kingdom: 5–10 business days
- Europe: 5–12 business days
- Australia & New Zealand: 7–15 business days
- Rest of the World: 10–20 business days
Please note that delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and selected shipping method.
Any free shipping promotions will be clearly displayed on our website.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. Tracking information may take 24–72 hours to update after shipment.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Incorrect Address Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, we may contact you for clarification. Delays caused by incorrect shipping details are not the responsibility of Colossea Cotton.
Lost or Delayed Packages
While we work with trusted shipping partners, Colossea Cotton is not responsible for delays caused by carriers, customs authorities, or events beyond our control.
If your package appears lost, please contact us and we will do our best to assist you.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
Email: colosseacotton@gmail.com
Thank you for choosing Colossea Cotton.